Frequently Asked Questions

VOYAGISTE MAROC is a Moroccan travel agency specializing in private and tailor-made tours and experiences across Morocco. We offer guided tours, historical experiences, day trips and excursions, Sahara Desert tours, trekking, multi-day journeys, airport transfers, and customized travel itineraries.

Our team includes experienced Moroccan guides and travel professionals with local knowledge of Morocco's cities, mountains, countryside, and Sahara Desert.

It depends on the tour. Our Multi-Day Tours are always private: you travel exclusively with your family, friends, or group, accompanied by your private driver and/or guide. Guided Tours and Day Trips & Excursions may be offered as a Shared or Private tour — the options available are shown on each tour page.

Our tours are suitable for solo travelers, couples, families, and small groups. Our standard private vehicles can accommodate up to 6 travelers.

Yes. We specialize in tailor-made private tours. If you have specific destinations, activities, accommodation preferences, travel dates, or interests, we can adapt the itinerary to your needs.

You can also contact us if you would like to create a completely customized Morocco itinerary.

You can book directly through our website by selecting your preferred tour, travel date, and number of travelers, then completing the booking process.

For tailor-made trips or special requests, you can contact our team directly.

Payment requirements depend on the type of service.

For multi-day tours (including multi-day trekking and hiking tours) booked from 14 October 2026, a 35% non-refundable deposit confirms your reservation, and the remaining 65% is due 30 days before departure. If you book 30 days or less before departure, the full amount is paid at the time of booking. Bookings made before 14 October 2026 keep their original terms (30% deposit, remaining 70% due 30 days before departure).

For guided tours, day trips, excursions, activities and transfers, the full amount (100%) is paid at the time of booking.

The exact payment terms are shown during the booking process or in your booking confirmation.

Yes. Once your booking and payment have been successfully processed, you will receive a confirmation with the important details of your trip.

For private and tailor-made tours, we will also confirm the meeting point, pickup arrangements, itinerary, and other relevant information.

Subject to availability, yes. We recommend booking in advance, especially for multi-day tours, private transportation, desert camps, and busy travel periods.

If your travel date is approaching, contact us and we will check what is possible.

We will do our best to accommodate changes, subject to availability and the conditions of your booking.

If you need to change your travel date, pickup location, number of travelers, or other details, please contact us as soon as possible.

A private tour means that the experience is reserved exclusively for you and your group. You do not share the tour with other travelers.

This gives you greater flexibility with the pace, stops, and overall experience.

Our private tours are generally designed for 1 to 6 travelers per vehicle.

If you are traveling with a larger group, please contact us so we can arrange suitable transportation and services.

For tours that include transportation, a private driver accompanies you according to the itinerary.

For guided city experiences, a professional local guide will lead the tour.

The exact inclusions are specified on each tour page.

Yes. We offer private airport transfers to and from major destinations in Morocco, including Marrakech and other locations depending on your itinerary.

Please provide your flight details when booking so we can organize your pickup correctly.

We offer tours and experiences throughout Morocco, including:

• Marrakech
• Fes
• Essaouira
• Ouarzazate
• Ait Ben Haddou
• Zagora
• M'Hamid
• Erg Chegaga
• Merzouga
• The Atlas Mountains
• The Sahara Desert
• And other destinations across Morocco

If you have a destination that is not listed on our website, contact us. We may be able to create a private itinerary for you.

Yes. Sahara Desert travel is one of our specialties.

We offer private Sahara experiences including multi-day desert tours, camel trekking, desert camps, 4x4 desert excursions, trekking, and tailor-made Sahara itineraries.

Our desert journeys can include areas around M'Hamid, Erg Chegaga, Zagora, and other Sahara destinations.

Yes, depending on your starting point and destination. We offer different desert experiences and can advise you on the most suitable itinerary based on your available time.

For deeper Sahara experiences, we generally recommend allowing enough time to travel comfortably and enjoy the desert rather than rushing through it.

Desert travel is generally straightforward when properly planned and organized with experienced local professionals.

Conditions can be very different from those in cities, particularly regarding heat, cold, distance, and limited facilities. Travelers should follow their guide's instructions and come prepared for the conditions of their itinerary.

Depending on your itinerary, a desert journey may include camel trekking, walking through the dunes, traditional meals, overnight camping, sunset and sunrise experiences, stargazing, local music, and time to experience the silence and landscapes of the Sahara.

Morocco offers a remarkable variety of landscapes, cultures, and historic cities. Popular destinations include Marrakech, Fes, Essaouira, the Atlas Mountains, Ait Ben Haddou, Ouarzazate, the Draa Valley, and the Sahara Desert.

The best destinations for you will depend on how much time you have and the type of experience you are looking for.

There is no single ideal duration. A 7–10 day trip can cover several major destinations, while 10–14 days or more allows you to explore Morocco at a more relaxed pace.

For a tailor-made itinerary, we recommend choosing the destinations and experiences that interest you most rather than trying to see everything in one trip.

Morocco can be visited throughout the year, but the best time depends on where you are going and what you want to do.

Spring (March–May) and autumn (September–November) generally offer comfortable conditions for many destinations. Summer can be very hot in inland and desert regions, while winter brings cooler temperatures, particularly in the mountains and desert at night.

Yes. Morocco offers a wide range of experiences for first-time visitors, from historic cities and traditional markets to mountains, coastlines, and the Sahara Desert.

A private tour can also make it easier to explore multiple destinations while having local support throughout your journey.

Morocco welcomes visitors from around the world. As with any international destination, travelers should take normal precautions, keep personal belongings secure, and follow local advice.

For desert excursions, trekking, and other activities, travelers should also follow the guidance of their local guides.

A local guide can provide historical context, cultural insight, and practical knowledge that may be difficult to discover independently.

Our private guided experiences are designed to help travelers explore Morocco's cities, heritage, traditions, and local life while traveling at a comfortable pace.

Yes. We offer private guided experiences in Marrakech covering the city's history, culture, architecture, souks, and important historical sites.

Depending on the tour, visits may include places such as Koutoubia Mosque, Bahia Palace, the Saadian Tombs, the Mellah, Ben Youssef Madrasa, the Secret Garden, and the souks.

Yes. We offer private guided experiences in Fes, including the historic Medina and its important cultural and architectural landmarks.

Yes. We offer private experiences and excursions in Essaouira, including opportunities to explore the city's historic medina, coastal atmosphere, markets, and local culture.

This depends on the specific tour.

Some tours include entrance fees, while others offer an option without entrance tickets. Please check the Inclusions section of the individual tour page before booking.

Yes. We offer a variety of private day trips and excursions from Marrakech, including destinations in the Atlas Mountains, Ourika Valley, Essaouira, Ait Ben Haddou, and other areas.

For private tours, pickup can often be arranged from your hotel, riad, accommodation, or another agreed meeting point, depending on the tour.

The available pickup area is specified on each tour page.

Private tours provide more flexibility than shared tours. Small adjustments may be possible depending on the itinerary, timing, entrance schedules, road conditions, and other practical considerations.

For major changes, please discuss them with us in advance whenever possible.

Yes. We organize private Sahara Desert trekking experiences with local guides and support.

Depending on the itinerary, camel support, cooks, meals, camping equipment, and other services may be included.

Not necessarily. Trekking difficulty varies by itinerary.

Before booking, we recommend checking the physical requirements of your chosen trek and informing us about any relevant mobility limitations or special requirements.

Our desert trekking experiences can take place in areas including M'Hamid, Erg Zahar, Erg Chegaga, and surrounding Sahara landscapes, depending on the itinerary.

Depending on the tour, accommodation may include hotels, riads, guesthouses, desert camps, or other locally selected accommodation.

The accommodation category and room arrangements are specified on each multi-day tour.

For applicable multi-day tours, you can select the available room or accommodation category during the booking process.

If you have a specific accommodation request, contact us before booking so we can check availability.

Yes. Depending on the destination and itinerary, we offer different desert accommodation options, including standard and more comfortable/luxury camp experiences.

Luxury desert camps are available in several Moroccan desert regions, including areas around Merzouga and Erg Chebbi, as well as the M'Hamid and Erg Chegaga region.

The facilities and level of comfort vary between camps, so check the accommodation details of your chosen tour.

Yes. Many of our private tours are suitable for families.

Because your tour is private, the itinerary can often be adapted to your family's pace and interests.

Please check the individual tour's age requirements and activity restrictions before booking.

Yes. Solo travelers are welcome.

A solo traveler can book any private option — including all our Multi-Day Tours — without joining a shared group, or choose a shared option where a tour offers one.

Yes. We offer private experiences suitable for couples, romantic getaways, and honeymoons.

We can also help customize an itinerary around your preferred destinations, accommodation, activities, and travel pace.

Yes. While many of our private tours are designed for groups of up to 6 travelers per vehicle, we can arrange additional vehicles and services for larger groups upon request.

Cancellation conditions depend on the type of service.

For guided tours, day trips, and excursions, our standard policy allows free cancellation up to 24 hours before the scheduled activity, unless otherwise stated on the tour page.

For multi-day tours, different cancellation conditions apply.

Please always check the cancellation policy shown for your specific booking.

Our standard multi-day cancellation policy is:

• 30 days or more before departure: refund minus the deposit
• 15–29 days before departure: 50% refund
• 7–14 days before departure: 25% refund
• 6 days or less before departure: non-refundable

Specific booking conditions may apply, so please refer to the terms provided with your reservation.

We will do our best to accommodate date changes, subject to availability and the conditions of your booking.

Please contact us as soon as possible if your plans change.

Available payment methods are displayed during the booking process.

We aim to provide a secure and convenient payment experience for travelers booking from different countries.

Where supported by the booking system, prices may be displayed or processed in different currencies.

The currency and final amount payable are shown before you complete your booking.

Payments made through our online booking system are processed through secure payment infrastructure. We do not recommend sending sensitive card information by email or messaging.

What you need depends on your itinerary and season. Generally, we recommend:

• Comfortable walking shoes
• Sun protection
• Sunglasses and a hat
• Light, breathable clothing
• A warmer layer for evenings and desert nights
• Personal medications
• A reusable water bottle
• A small day bag

For desert trekking, additional equipment may be recommended depending on the route.

Morocco is diverse, and clothing recommendations depend on the destination and activity.

For visits to historic sites, villages, and rural areas, comfortable and respectful clothing is recommended. For desert and trekking activities, practical clothing and suitable footwear are important.

If you have booked a private airport transfer with us, please provide your flight details. We can monitor the scheduled arrival information and coordinate the pickup accordingly when possible.

If your flight changes significantly, contact us as soon as possible.

The official currency is the Moroccan Dirham (MAD).

Cards are commonly accepted in hotels, larger restaurants, and many businesses in major cities. However, carrying some Moroccan dirhams is useful for smaller shops, markets, rural areas, and certain local services.

Cards are widely accepted in many hotels, restaurants, shops, and businesses in major tourist destinations.

Cash is still useful, particularly in souks, smaller businesses, rural areas, and remote destinations.

Morocco's official languages are Arabic and Amazigh. French is widely used, particularly in business and tourism, while English is increasingly common in tourist areas.

The language available for your tour depends on the guide and the specific experience. Please check the tour page when booking.

Visa requirements depend on your nationality and travel circumstances.

Some nationalities can enter Morocco visa-free for tourism for a limited period, while others require a visa or prior authorization. Always check the current entry requirements with the Moroccan authorities or your nearest Moroccan diplomatic mission before traveling.

Most unlocked international mobile phones can be used in Morocco with roaming or a local SIM/eSIM.

Check with your mobile provider before traveling to understand roaming charges and available data packages.

Moroccan cuisine is known for its aromatic spices, fresh ingredients, and combination of sweet and savory flavors.

Popular dishes and specialties include tagine, couscous, pastilla, harira, Moroccan salads, mint tea, chebakia, and traditional Moroccan pastries.

Yes. Negotiating prices is common in many traditional souks and markets, particularly when buying handicrafts, clothing, and souvenirs.

Haggling is generally part of the shopping experience. Keep it friendly and respectful, and agree on the final price before completing the purchase.

Access to mosques varies. Many Moroccan mosques are places of worship and are not generally open to non-Muslim visitors, while certain historic religious sites have different access arrangements.

Visitors should always respect local religious customs and any access restrictions.

Our team offers tours in several languages, including English and French, depending on the guide and experience.

The available language is specified on each tour page.

You may request a particular guide, subject to availability. We will do our best to accommodate your preference.

Morocco's weather varies considerably by region and season. If weather or other conditions create a safety or operational issue, we will work with you to find an appropriate solution, which may include modifying the itinerary or rescheduling where possible.

Meal inclusions vary by tour.

For multi-day and desert tours, meals may be included according to the itinerary. Please check the Included / Not included section of your specific tour.

You can contact our team through the contact details provided on our website.

VOYAGISTE MAROC – Travel Agency N°10 Center M'Hamid El Ghizlane, Zagora, Morocco

We are happy to help with tour questions, private itineraries, booking assistance, and special requests.

Yes. If you are not sure which destinations or tours are right for your trip, contact us with your travel dates, number of travelers, preferred destinations, interests, and approximate budget.

Our team can help you create a private itinerary tailored to your trip.

Yes. Morocco's diverse landscapes make it possible to combine historic cities, the Atlas Mountains, coastal destinations, and the Sahara in one private itinerary.

The ideal route depends on your available time and preferred pace.

If you cannot find exactly what you are looking for, contact us.

We can often adapt an existing experience or create a private tailor-made itinerary based on your interests and travel plans.

Our private tours are designed around your group rather than a fixed shared schedule. You travel with your own private transportation and local professionals, with an itinerary focused on your interests and travel style.

From historic cities to the Sahara, our goal is to help you experience Morocco with local knowledge, thoughtful planning, and personal attention.

Contact us directly. Our team will be happy to answer your questions and help you choose or customize your Morocco experience.

Your Travel Partner in Morocco — From “Hello” to “See You Tomorrow.”